Why Shop with Us
We are customer obsessed
At Best Tech and Toys, our customers are at the heart of everything we do. We are obsessed about helping our customers and making it as simple as possible for them to shop with us. This is the reason why our NPS (Net Promoter Score, a measure of customer loyalty) is at 71. This puts us in the same league, in terms of customer experience, as some of the best companies in the world, such as Costco (74), Apple (68) and Zappos (58).
We have a world-class Customer Care team and a fair & liberal return policy
If you experience any issues with your purchase (such as delivery) or the product itself, you can count on our Customer Care team (firstname.lastname@example.org) to respond timely, investigate and resolve the issues for you as soon as possible. We are proud that 98% of customer queries are responded to within 1 hour, and 95% of issues are resolved within 24 hours.
If you change your mind regarding your purchase, you have 14 days from receiving your order to contact Customer Care to organise a return for a full refund. Please note that the only condition we have on change of mind returns is the product needs to be in resaleable condition (e.g. packaging still intact with all items and materials returned in its original condition). Once we've received your order and made our assessment, we will confirm with you via email of the outcome of the return and next steps.
If the product is faulty, please contact our friendly Customer Care team to send through details of the fault and our team will investigate. If the product is deemed faulty, we will gladly send through a replacement product at no cost to you, or provide you a full refund.
We have an extensive customer guarantee, known as the Best Tech & Toys Guarantee
- Your satisfaction is our highest priority. We are confident you will love our products. However, if you are not completely satisfied with your purchase, we will make it right or else we will refund your money
- Our team is always here to help you, 7 days a week
- You can have confidence that the product performs as it should
- You can be assured that we will respond to every one of your queries timely
- You can be confident that we will refund your money quickly