Shipping Policy

Best Tech and Toys ("we" and "us") is the operator of (https://besttechandtoys.com) ("Website").

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. SHIPPING COSTS

We offer free shipping worldwide. However, where applicable, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. DELIVERY TERMS

    3.1 Transit Time

    In general, once the order is dispatched, shipments are in transit for 5 - 10 business days before delivery.

    3.2 Dispatch Time

    Orders are usually processed within 2 business days of payment of order.

    3.3 Change of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

    3.4 P.O. Box Shipping

    Best Tech and Toys will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.

    3.5 Military Address Shipping

    We are able to ship to military addresses using national postal services. We are unable to offer this service using courier services.

    3.6 Items Out Of Stock

    If an item is out of stock, we will dispatch the in-stock items first and send the remaining items once they return to stock.

    3.7 Delivery Time Exceeded

    If delivery time has exceeded the estimated time, please contact Customer Care at support@besttechandtoys.com and we will look into locating the order.

    4. TRACKING NOTIFICATIONS

    Upon dispatch, customers will receive tracking notifications on the progress of their shipment based on the latest updates made available by the shipping provider.

    5. PARCELS DAMAGED IN TRANSIT

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with Customer Care at support@besttechandtoys.com. If the parcel has been delivered without you being present, please contact Customer Care at support@besttechandtoys.com for next steps.

    6. DUTIES & TAXES

      6.1 Sales Tax

      Sales tax has already been applied to the price of the goods as displayed on the website.

      6.2 Import Duties & Taxes

      Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Best Tech and Toys encourage you to be aware of these potential costs before placing an order with us.

      If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Best Tech and Toys at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. Where applicable, the cost of the initial shipping will not be refunded.

      7. CANCELLATIONS

      If you change your mind, we are able to accept cancellations within 1 hour of placing your order. If an order has already been dispatched, please refer to our Refund Policy.

      8. INSURANCE

      Parcels are insured for loss and damage up to the value as stated by the courier.

      8.1 Process for parcel damaged in-transit

      We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

      8.2 Process for parcel lost in-transit

      We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

      9. CUSTOMER SERVICE

      For all customer service enquiries, please email Customer Care at support@besttechandtoys.com.